Grievance officer

1. The officer

1. 1.1 Name: Bikash Kampo
2. 1.2 Role: Grievance Officer
3. 1.3 Email: [email protected]
4. 1.4 Postal address: Vempus Technologies Private Limited, Semiliguda, Koraput, Odisha, India — 764036
5. 1.5 Phone: +91 70644 54262, 10am to 7pm, Monday to Saturday. Closed on Sunday.

2. What to send

1. 2.1 Your name, and how to reach you.
2. 2.2 The phone number or email on your DailyPlus account.
3. 2.3 What happened, and when.
4. 2.4 What you would like us to do about it.

3. What happens then

1. 3.1 We acknowledge your complaint within 24 hours of receiving it.
2. 3.2 We look into it and reply with what we found and what we will do.
3. 3.3 We settle it within 15 days of receiving it.
4. 3.4 If we need something from you to settle it, we will ask once, clearly.

4. Complaints we cannot settle

1. 4.1 A disagreement between a shop owner and a worker about days worked or wages is between them. We hold the record the owner entered; we do not decide who is right, and we do not hold or pay any money.
2. 4.2 Where a complaint is about a record kept by a shop owner, we will pass it to that owner and tell you we have done so.

5. If you are still not satisfied

1. 5.1 You keep every right you have under Indian law, including under the Consumer Protection Act 2019 and the Digital Personal Data Protection Act 2023.
2. 5.2 Nothing on this page limits those rights.

Questions about this page

Write to [email protected], or call +91 70644 54262. We answer between 10am–7pm IST, Mon–Sat.

This page is one of the documents listed on our legal page. Older versions of it are kept in the archive.